Refundable Security DepositRefundable security deposit will be charged according to vehicle model. During limited-period offers, this amount may vary. It will be refunded within 7 days of booking's end time. Please select "Refund to Bank Account" or "Refund to Wallet" options while making payment, for fast refunds within 4 days of booking's end time.
Extra KMs ChargesYou can drive 150KM a day which is included in the rental charges. If you exceed 150KM per day then extra charges are payable per extra kilometers . This will vary from model to model.
Fuel ReimbursementOur Car rental charges do not include fuel . We normally deliver our cars with approximately quarter tank of fuel . When the car is returned it should contain approximately quarter tank of fuel . In case the fuel is lower than quarter tank then the customer has an option to top up the fuel or pay us charges for toping up the fuel . In case the fuel in the tank is at a higher level than when the cars was delivered , then we will reimburse you the amount equivalent to the extra fuel in the tank.
Modifications in Round-trip & Local One-way BookingsOur flexible modification policy allows you to make modifications as late as 3 hours before the booking's start time. This section relates to modifications in round-trip & local one-way bookings
Extension (Postponing the booking end time AFTER starting the trip)For round-trip and local one-way bookings:
Shortening (Preponing the booking end time AFTER starting the trip)We can try arranging an earlier pickup of the car, if you inform us at least 3 hours before your preferred pick-up time. However, no charges or refunds will be applicable on the base fare for the original trip.
Limited LiabilityIn the event of damages, your liability is limited to a maximum of ₹10000. You will need to pay Damage Fee equivalent to the repair cost (as estimated by an authorized dealership) and downtime losses, upto a maximum of ₹10000. This is independent of the nature and terms of the insurance cover that EVM Wheels has on the cars.
Please note that the maximum liability policy is intended to benefit and protect the responsible user. In situations of irresponsible or unsafe or negligent usage, there could be discretionary exceptions to this policy, whereby the user could be liable for all damages irrespective of whether or not EVM Wheels is able to claim insurance in such cases. Examples of such situation include, but are not limited to:-
In cases of accident, fare for the unused hours will not be refunded.
EVM Wheels typically avoids charging for very minor damages (e.g., minor scratches and dents), and covers the vast majority of damage incidents under the maximum liability policy.In cases of collision or User failure, towing and impounding charges will be paid by the User. In cases of vehicle failure, towing and impounding charges will be paid by us.
PenaltiesTo deliver a smooth and pleasant experience to all our Users, we need them to follow some basic norms. These are simple and easy to follow. Breach of these norms can attract the following penalties:
|Driving license & identity proof (Aadhaar card or Pan card or Passport) not shown at the time of car delivery||The booking will be treated as cancelled. 100% of base fare, plus the doorstep delivery and pickup charges of ₹300 will be charged Driving license printed on A4 sheet of paper (original or otherwise) will not be considered as a valid document.|
|Delay in taking the car delivery from delivery executive||No fee for the first 15 mins of delay (counted from scheduled booking start time). After that, ₹ 50 for every 15 mins of delay|
|Traffic/Parking violations||Full payment of fines/late fees, including cases where we receive notification from relevant authorities after the end of booking plus ₹ 500 for every 30 days delay in payment.|
|Over-speeding (above 80 KMs/Hr)||₹ 400 for the first incident. ₹1000 for repeated infraction after warning. Upon repeated over-speeding, we will be compelled to withdraw services from the User|
|Loss/Non-Return of Key||₹ 300, plus replacement cost if the key is not returned within 3 days|
|Smoking||₹ 1000, plus applicable damage costs related to interiors|
|Cleaning Required (interiors)||Minor cleaning - ₹ 500. Major cleaning - ₹ 1000.|
|Vehicle returned to wrong location (i.e., different from the one specified at the time of booking/modification)||₹ 500 + base fare and late penalty for the additional hours till the vehicle is returned.|
|Not fuelling (returning the car at a lower fuel level than what was received)||Actual fuel cost to get the tank to the same level as what was received.|