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Cancellation Policy

Before 48 hours before pickup time: Full refund.

Less than 48 hours but more than 24 hours before pickup time: 50% refund.

Less than 24 hours but more than 3 hours before pickup time: 25% refund.

Less than 3 hours before pickup or no show: No refund.

Flexi Option: Cancellation & Rebooking

No cancellation fee! Amount parked in wallet for future booking. All deposits refunded within 3-7 working days.

Cancellation Policy: Subscription and Leasing

The security deposit will be refunded fully at any stage of cancellation.

Cancellation 7 Days or More Before Service Commencement, No cancellation fee will be charged.

Cancellation Within 7 Days of Service Commencement A cancellation charge equivalent to 15 days of the agreed rental amount will be withheld. The remaining balance (if any) will be refunded within 5-7 business days.

Bookings cancelled due to verification failure (e.g., breach of policies, terms, and conditions) will be treated as no-shows. The refundable deposit amount will be returned accordingly.

EVM Wheels reserves the right to accept, reject, or cancel any rental contract without assigning any reason.

Note: Service Commencement is defined as the scheduled date and time of vehicle handover.