Before 48 hours before pickup time: Full refund.
Less than 48 hours but more than 24 hours before pickup time: 50% refund.
Less than 24 hours but more than 3 hours before pickup time: 25% refund.
Less than 3 hours before pickup or no show: No refund.
Flexi Option: Cancellation & Rebooking
No cancellation fee! Amount parked in wallet for future booking. All deposits refunded within 3-7 working days.
Cancellation Policy: Subscription and Leasing
The security deposit will be refunded fully at any stage of cancellation.
Cancellation 7 Days or More Before Service Commencement, No cancellation fee will be charged.
Cancellation Within 7 Days of Service Commencement A cancellation charge equivalent to 15 days of the agreed rental amount will be withheld. The remaining balance (if any) will be refunded within 5-7 business days.
Bookings cancelled due to verification failure (e.g., breach of policies, terms, and conditions) will be treated as no-shows. The refundable deposit amount will be returned accordingly.
EVM Wheels reserves the right to accept, reject, or cancel any rental contract without assigning any reason.
Note: Service Commencement is defined as the scheduled date and time of vehicle handover.