Yes, customers holding an international driving license are eligible to make a booking with EVM Wheels. However, additional documentation will be required at the time of vehicle delivery. Foreign nationals must present the following original documents for verification:
• A valid International Driving Permit (IDP)
• A valid driving license from their home country
• A Passport
Please ensure all documents are available in their original form at the time of handover. Failure to produce the original documents may result in the booking cancellation with applicable cancellation charges.
Yes, we have a provision for chauffeur services on our website. Upon availing this option, we'll provide a chauffeur to assist you during your drive.
If you choose our chauffeur service, the accident and repair liability would rest with us. You can enjoy a peaceful and fun trip while we take care of the drive.
No, the chauffeur charges do not include food and accommodation, which would be left to the customer's courtesy.
Yes, we offer spot booking services. You can book a vehicle through our website/app and get delivery within 30 minutes from the nearest hub. However, this service is limited to specific hubs, and we regret that location delivery under this service is not available outside of these hubs.
We offer vehicle subscription services for those who need a vehicle on a monthly basis. The subscription period ranges from 2 months to 12 months. With attractive rates and flexible monthly payment options, our subscription service provides a convenient and cost-effective solution for your vehicle needs.
Sorry, pets, chemicals, construction materials, or any type of commercial goods are not allowed in our vehicles. Only passengers and their personal luggage are permitted.
Our carpool service is available through the carpool tab on our platform. It offers special discounts on weekdays (Monday to Friday) for 5-day bookings. The rates are attractive, making it a cost-effective mobility solution, especially when shared among 4 colleagues.
Yes, you may choose to add fuel in multiples of Rs. 500 in the add-on section. We'll provide you with the same.
You can book a vehicle online through our website or mobile app. If you face any issues, feel free to contact our customer support team at:
Phone: +91 790 281 0000
Email: sales@evmwheels.com
You can also visit any of our outlets for direct booking.
You can cancel or modify your booking by contacting our customer support team. Cancellation/modification policies may apply.
Late returns may incur additional fees. Please refer to our terms and conditions for details.
Refunds for early returns may be applicable as a cash back to your wallet. Please contact our customer support team to discuss your options.
Your booking includes vehicle rental, maintenance, support, and other optional services.
No, fuel is not included in your booking. You will need to refuel the vehicle as needed. (To finalize the chauffeur service fuel policy)
No, Vouchers may not be combinable.
No, fuel costs are not reimbursable.
Upon successful payment, you will receive a booking confirmation via both email and SMS. To ensure timely delivery confirmation, please upload all required valid documents to your profile. Prior to the commencement of your booking, you will also receive a message containing the assigned fleet executive's name and contact details.
You can view the live status of your booking on the app/website, track the assigned fleet executive, and even send delivery instructions.
Except cash, we accept various payment modes, including credit/debit cards, online banking, and digital wallets.
The customer is responsible for paying parking fees, tolls, and interstate entry taxes.
Yes, the customer is responsible for fines incurred during your booking.
The refund processing time depends on the payment method used. For certain payment modes, refunds are processed instantly, while others may take up to seven working days. Please note that the refund process will be initiated only after the trip is completed and the final invoice has been generated.
At the time of delivery or pick-up, customers must present the following original documents for verification:
• A valid driving license held for a minimum of two (02) years from the date of issue
• A government-issued photo ID such as Aadhar card or Passport (PAN Card is not acceptable)
• Any additional documents as specified during the booking process.
Please ensure all documents are available in their original form at the time of handover. Failure to produce the original documents may result in the cancellation of the booking with applicable cancellation charges.
In case of a breakdown or accident, please contact our customer support team immediately or report the incident. We'll assist you with roadside assistance, towing, or other necessary arrangements.
You can close your booking by returning the vehicle to the designated location at the agreed-upon time.
You can contact the fleet executive and fleet manager for assistance. Their details will be provided in the delivery/booking confirmation email. For escalations to management, you may shoot an email to support@evmwheels.com. You can also contact our customer support cell, details displayed on the website.
All EVM Wheels vehicles are equipped with an All India Tourist Permit (AITP), which typically exempts customers from state border taxes. However, certain states may levy an entry fee at specific checkpoints. If applicable, these charges must be paid directly by the customer at the point of entry.
EVM Wheels is not responsible for any personal belongings left behind in the vehicle. We advise all customers to thoroughly check the car before handing it over to our executive. However, if any item is found by our team, it will be safely kept at our office. Please contact our customer support team to report and claim the lost item.