You can modify or cancel your booking through our website or by calling us. Our ability to modify/cancel the booking and the relevant charges depend upon your time of informing us and the availability of vehicles. Please refer to our fee policy for more details on the allowable modifications and applicable charges.

We understand that sometimes there can be last-minute changes in your plans, and we will try our best to accommodate them. But in situations where it can cause trouble to the next user (ie, the person whose booking starts after your ends), we cannot allow late returns. Please refer to our fee policy for more details on late fees and extension charges.

In the case of shortening, we can try arranging an earlier pickup of the vehicle, if you inform us at least 3 hours before your preferred pick-up time. However, no charges or refunds will be applicable on the base fare for the original trip.

Our prices include the rental charge, insurance, and GST. It does not include the cost of fuel. We give you the vehicle with atleast 2 blocks of fuel, you must return it with 2 blocks itself. In case the fuel level is lower, we will charge you the cost of topping up the fuel to the same half tank level.

Fuel is not included in the rental charges.

Our policy does not give reimbursement for extra fuel filled in the vehicle at the time returning back the vehicle.

You can only use one offer/promo code per booking.

Besides paying the normal rental charges the extra charges you may incur are the following: For Home Delivery or locations within 5 KM radius from our office, it is free. For distances above 5km radius from our office, extra charges will be applied based on the distance and location. For Airport Delivery Rs300/- extra.for one way . For exceeding the limit of 75km ( 12 hours)150Km/300Km per day extra charges are applicable for extra kilometers run. It varies from based on the vehicle model .In case you select the unlimited Kilometer Package there are no extra charges the kilometers you run. In case the vehicle is returned with fuel level lower than it was delivered with, the cost of topping up the fuel to its original level will be charged. In case the vehicle is returned late extra per hour charges will apply. In case it is returned late without any prior information a late fee of Rs300/- will be charged in addition to the extra hours charges. If it is returned within the grace period of 1 hour no extra charges will apply. In case of traffic violations over speeding, parking tickets, etc, extra charges will apply please check the tariff section.

These expenses depend on your usage, hence you need to pay for them.

Yes.

All refunds are typically made within 7 working days of completing the bookings. However, in some cases, there might be some procedural delays from the banks. Please do let us know in case your refund has not been credited to your account within 7 working days and we will make sure that we do everything we can to expedite it.

We can deliver vehicles to your doorstep, at any specified location, or from our office locations. The process will be the same for any delivery. The process will be as follows:- The delivery executive will check the originals of your driving license and Aadhar card/passport. He will make you sign on our vehicle contract form. He will take 5 pictures of the vehicle front, rear, left side, right side, and dashboard of the vehicle. This is to ensure that any damage on the vehicle is captured and also to record the fuel level and current kilometer readings on the vehicle. The pictures will be shared with you on Whats up. The executive will show you the documents in the vehicle and mark a check-list. He will also show you the spare wheel jack and tools in the vehicle. The same will be marked on a check-list

In such cases, please notify EVM Wheels immediately by calling 6238500017/ 7902530000 and we will guide you through the entire process. We will coordinate with the road-side assistance and insurance. Unless unavoidable, please do not leave the scene of the accident until proper support has arrived. You may be required to file/sign formality documents associated with the accident. In case of an accident please take spot photographs and get a GD entry from the local police station.

You should inform the nearby police station first & reach out to our Customer Care Team at 6238500017/ 7902530000 . Copy of the FIR/GD/acknowledgment from the Police should be hand over to the EVM Wheels Office.

You can hand over the vehicle to our sales executive at your home, any specified location or at any of our offices. The process followed will be as follows: The executive will check the vehicle for any damages and upload 5 images of the vehicle front, back, left, right, and dashboard. He will check the no of kilometers run during the trip. In case there are extra kilometers he will inform you about the same and will write it on the contract form. He will check the spare wheel, jack, tools, radio, and documents in the vehicle as per the checklist. In case anything is missing the same will be written down on the contract form and he will take your signature. In case of any damage or if anything is missing he will notify of the same and tell you the cost of rectifying the damage or missing items. The amount notified will be deducted from the security deposit and the balance in the security deposit will be refunded within 7 working days. In case any extra amount has to be collected the same will be notified to you and you have to make payment for the same.

Each state has different procedures and regulations. Most states will require a commercially registered vehicle to stop at the border RTO station to pay the relevant tolls/taxes. All EVM Wheels vehicles are equipped with original copies of the RC card, Insurance Note, Self Drive License, and the All India Permit, which will help you get through this conveniently. For many states, the state entry tax can be paid online as well.

Prices vary depending on the state and vehicle type (larger vehicles have higher tolls/taxes).

This should not occur since all of EVM Wheels vehicles are equipped with all the necessary documents. In the event that an incident arises, please give us a call, and we will do our best to help you get back to driving.

We will do our best to help you find your belongings if you inform us soon enough. But as you can imagine, we cannot guarantee it since finding it back is not fully in our control. Please check the vehicle thoroughly before handing it back to us.